kirkay Responsible Gaming
kirkay is committed to providing a safe, fair, and controlled gambling environment for every player in Bangladesh. Your wellbeing always comes first.
At kirkay, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe that gambling should be an enjoyable form of entertainment, not a source of financial pressure or emotional distress. Our platform is designed exclusively for adults aged 21 and above, and we take every reasonable step to prevent underage access and protect vulnerable players across Bangladesh.
Whether you are placing a bet on a BPL cricket match, spinning the reels on a premium slot, or playing live casino games, kirkay wants your experience to remain fun, measured, and in your control. The tools and guidance on this page are here to help you do exactly that.
kirkay provides a range of practical tools so you can manage your gambling activity on your own terms.
Deposit Limits
Set daily, weekly, or monthly deposit caps to stay within your personal budget
Session Time Limits
Choose how long each gaming session lasts and receive alerts when your limit is reached
Cooling-Off Period
Take a short break of 24 hours, 7 days, or 30 days without closing your account permanently
Self-Exclusion
Request a full account suspension for an extended period if you need to step away entirely
Reality Checks
Receive periodic on-screen reminders showing how long you have been playing in the current session
Account Lock
Permanently close your account at any time by contacting kirkay support — no questions asked
Here is a closer look at how kirkay's key responsible gaming features work in practice.
Deposit Limits
You can set a maximum deposit amount for any rolling daily, weekly, or monthly period. Once you reach your limit, kirkay will block further deposits until the period resets. Requests to lower a deposit limit take effect immediately. Requests to raise a limit are subject to a 7-day cooling-off period before they become active, giving you time to reconsider.
Session Time Limits and Reality Checks
Define the maximum duration of a single gaming session. When your time is up, kirkay will display a clear on-screen message. You can choose to end the session immediately or, if still in an active game round, complete that round before stopping. Reality check notifications can be set at intervals of 30, 60, or 90 minutes.
Cooling-Off Periods
A cooling-off period temporarily suspends your ability to deposit and access games, while keeping your account open. Available durations are 24 hours, 3 days, 7 days, and 30 days. During a cooling-off period, pending withdrawals are still processed normally. Once the period ends, access is restored automatically.
Self-Exclusion
Self-exclusion is a stronger measure for players who feel they need a longer or indefinite break from gambling. Once a self-exclusion is active, your kirkay account will be suspended and you will not be able to log in, deposit, or play. Self-exclusions can be set for 6 months, 1 year, 2 years, or permanently. To request self-exclusion, contact our support team directly — this cannot be reversed during the chosen period.
To activate any of the above tools, contact the kirkay support team via Telegram at @kirkaySupport or by email at [email protected]. Our team is available around the clock and will action responsible gaming requests promptly, treating all requests with complete confidentiality.
Problem gambling can affect anyone. Recognising the early signs is the first step toward getting things back under control.
- Gambling with money set aside for essentials such as rent, food, or bills
- Chasing losses — continuing to play in an attempt to win back money already lost
- Feeling restless, irritable, or anxious when not gambling or when trying to reduce gambling
- Lying to family members or friends about how much time or money you are spending on gambling
- Borrowing money from others or taking on debt specifically to fund gambling activity
- Neglecting personal responsibilities, work, or relationships due to time spent gambling
- Finding it impossible to walk away after a winning session, or feeling compelled to keep playing
- Using gambling as a way to escape stress, depression, anxiety, or other difficult emotions
Requesting self-exclusion is straightforward. Our support team handles every request with care and urgency.
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Decide on Your Exclusion Period
Choose whether you want to self-exclude for 6 months, 1 year, 2 years, or permanently. Think carefully — the period cannot be shortened once it begins.
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Contact kirkay Support
Reach out via Telegram at @kirkaySupport or email [email protected]. Clearly state that you are requesting self-exclusion and your chosen duration.
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Verify Your Identity
Our team will ask you to confirm your account details so that the correct account is suspended. This step protects you from accidental exclusions.
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Exclusion Activated
Once confirmed, your kirkay account will be suspended immediately. You will receive a confirmation message. Any pending withdrawals will still be processed to your registered payment method.
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Additional Support
Consider speaking with a trusted person in your life or seeking professional counselling. Taking a break from gambling is a positive and courageous decision.
Most players enjoy kirkay safely and responsibly. These habits help keep it that way.
Set a budget before you play. Decide in advance how much you are comfortable spending on any given session, and treat that amount as the cost of entertainment — not an investment you expect to get back. Use kirkay's deposit limit tools to enforce this budget automatically.
Never chase losses. Every game result on kirkay is determined by a certified random number generator. Past results have no bearing on future outcomes. If you have reached your session budget, stop and walk away — chasing losses rarely ends well and can turn a bad session into a much bigger problem.
Balance gambling with other activities. Gambling is one form of entertainment among many. Keep it in perspective alongside family time, sport, social activities, and other hobbies. If gambling starts to crowd out other enjoyable parts of your life, that is a signal worth paying attention to.
Avoid gambling when emotionally stressed. Betting during periods of anxiety, depression, grief, or financial pressure increases the risk of making impulsive decisions. If you have had a difficult day, consider waiting until you feel more settled before logging in.
Take regular breaks. Use kirkay's reality check feature to remind yourself to pause, stretch, and assess how the session is going. A short break helps you stay clear-headed and in control of your decisions.
If gambling is becoming a problem for you or someone you know, our support team is ready to help — any time of day.
kirkay Responsible Gaming Support
Our support team handles responsible gaming requests confidentially and without judgment. Reach us through either of the channels below.
kirkay also encourages players who are struggling with problem gambling to speak openly with a trusted family member, friend, or medical professional. Seeking help is a sign of strength, and the earlier a conversation starts, the better the outcome tends to be. You are not alone.
Play Responsibly, Play Freely
With your limits set and our tools in place, kirkay is ready for you. Explore cricket betting, premium slots, and live casino games — all in a safe and controlled environment. 21+ only.